Analysing uber in social media - Disruptive technology or institutional disruption?

Christofer Laurell; Christian Sandström

Analysing uber in social media - Disruptive technology or institutional disruption?
Book chapter, 2021

Extant literature suggests that market disruptions take place because of two main reasons: technological disruption or institutional change. In view of these two alternative explanations, this paper aims to explore how the recent rise of the collaborative consumption platform Uber is perceived by consumers and whether this platform is primarily regarded as a technological innovation or as an insti-tutional disruption. Drawing from a dataset of more than 6500 user-generated contents in social media, our findings suggest that Uber is not primarily per¬ceived as a technological innovation, but rather as an institutional disruption.

Performance measures

Technological disruption

Institutional transformation

Social media analytics

Institutional disruption

Social media

Entrants

Customer preferences

Uber

Collaborative consumption platforms

Author

Christofer Laurell

School of Business, Economics and Law

Christian Sandström

Chalmers, Technology Management and Economics, Science, Technology and Society

Other publications Research

Digital Disruptive Innovation

517-539
9781786347602 (ISBN)

Subject Categories (SSIF 2011)

Media Studies

Human Aspects of ICT

Information Systemes, Social aspects

More information

Latest update

9/22/2026

Analysing uber in social media - Disruptive technology or institutional disruption? Book chapter, 2021