Work motivation and job satisfaction in the production of care in the emergency department

Paper in proceeding, 2022

This paper investigates the basic conditions for creating work motivation and job satisfaction in the working environments of nurses, managers and physicians in the emergency department when working according to process flow solutions, derived from the operations management field. It discusses the relationships between internal work motivation, performance and job satisfaction. Several factors were identified as having a significant impact on these aspects. They are related to teamwork, the traditional autonomy of physicians, leadership and opinions about what constitutes value-creating performance. The discussion is based on empirical findings from a longitudinal study and a qualitative research method was used.