Blueprinting construction logistics services for quality improvement
Journal article, 2023
service blueprint
service modularity
Construction logistics service
quality improvement
priority matrix
Author
Ida Gremyr
Chalmers, Technology Management and Economics, Service Management and Logistics
Jenny Backstrand
Jönköping University
Anna Fredriksson
Linköping University
Gabriella Gatenholm
Chalmers, Technology Management and Economics, Service Management and Logistics
Arni Halldorsson
Chalmers, Technology Management and Economics, Service Management and Logistics
Construction Management and Economics
0144-6193 (ISSN) 1466-433X (eISSN)
Vol. 41 1 60-78Subject Categories
Construction Management
Business Administration
Information Systemes, Social aspects
DOI
10.1080/01446193.2022.2130384