Designing Crisis Communication for Multicultural Communities
Other conference contribution, 2023

This research investigates crisis communication challenges within multi-cultural, socio-economically disadvantaged Swedish suburbs, pinpointing a significant trust and comprehension disparity between local authorities and the community. The study introduces a unique knowledge transfer methodology, spotlighting the crucial role of community-based facilitators in bridging communication gaps and fostering trust. These facilitators serve as crucial intermediaries, ensuring accurate, culturally-tailored information dissemination, and reciprocally, they provide authorities with invaluable community insights. The research emphasizes the necessity of user-centered design methods in crisis management, highlighting that effective information design solutions extend beyond technological innovations. They also encompass changes in procedures, policies, and roles, as exemplified by the facilitator’s solution presented in this study. This approach not only addresses immediate communication issues but also sets a foundation for a more inclusive, empathetic, and effective crisis communication strategy. Future work is recommended to refine these solutions further and explore new strategies for enhancing crisis communication in diverse, complex settings.

Information Design

Design for Crisis

Inclusive Design

Design for All


Bijan Aryana

Chalmers, Industrial and Materials Science, Design & Human Factors

Anna-Lisa Osvalder

Chalmers, Industrial and Materials Science, Design & Human Factors

Signe Svensson

Chalmers, Industrial and Materials Science, Design and Human Factors

Wilhelm Wessblad


ECREA 7th International Crisis Communication Conference
Gothenburg, Sweden,

From passive receiver to active resource in the crisis management system

Swedish Civil Contingencies Agency (2021-08985), 2021-10-01 -- 2024-12-31.

Driving Forces

Sustainable development

Subject Categories

Information Science

More information