Managing Stakeholders or the Environment? The Challenge of Relating Indicators in Practice
Journal article, 2009

Many organizations present their environmental work in the form of annual reports and use the indicators in them for follow-up. However, internal communication and management is needed for environmental improvements. The indicators found in reports may be suitable for external communication, but are they also suitable internally and operationally? This article reviews the existing literature on environmental indicators. With the help of an operational approach, from organisation theory, and a life-cycle approach, indicators are analysed. The analysis shows that formulating indicators for internal management is not an easy task; available guidelines are of little help. It is concluded that the environment can be managed internally by relating indicators. Therefore, an additional set of indicators for internal management and a wider responsibility for the life cycle are recommended. The analysis and recommendations are illustrated with examples drawn from the field of property management.

Environmental performance


property management

internal management

life-cycle perspective

organisation theory


Birgit Brunklaus

Chalmers, Energy and Environment, Environmental Systems Analysis

Tove Malmqvist

Royal Institute of Technology (KTH)

Henrikke Baumann

Chalmers, Energy and Environment, Environmental Systems Analysis

Corporate Social Responsibility and Environmental Management

1535-3958 (ISSN) 1535-3966 (eISSN)

Vol. 2009 16 27-37

Subject Categories

Other Mechanical Engineering

Civil Engineering

Other Social Sciences not elsewhere specified



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