Real-time traveler information from an organizational perspective: Driving forces, implementation issues, and deployment effects.

Other conference contribution, 2009

Systems for real-time traveler information are today common in public transport organizations. Earlier studies have predominantly been focusing on the direct effects like patronage and traveler‟s opinion. This interview study focuses on the organizations. Representatives of public transport authorities in Sweden have been interviewed and results suggest that introductions have been done without clear motives and with little or no focus on organizational change. It seems, however, as if the organizational changes that followed implementation accompanied an increased customer focus.