Changes and change management in construction and IT projects
Journal article, 2011

Modelling for change management in construction might benefit from experiences from other industries. This study compares reasons for change as well as change practices in interorganizational relationships in construction and information technology. Sixteen contractual relationships have been studied through a questionnaire and interview survey conducted among both clients and providers. Project-type relations are contrasted with more continuous service support contracts. More than their providers, clients tend to ascribe high change frequencies to an increase in technical understanding during projects. Early provider participation is associated with lower change frequencies, while the strength of incentives is less influential. The ease of transforming changes into new projects varies between technologies. Irreversibility is important, as well as relations between pre-investigations and the successive revealing of initial conditions, together with the life-cycle of formal and informal communication. Findings can be used for transfer of agile practices. © 2011 Elsevier B.V. All rights reserved.

change management


project management

information technology

facilities management

industry comparisons


Jan Bröchner

Chalmers, Technology Management and Economics, Service Management and Logistics

Ulrika Badenfelt

Chalmers, Technology Management and Economics, Service Management and Logistics

Automation in Construction

0926-5805 (ISSN)

Vol. 20 7 767-775

Areas of Advance

Information and Communication Technology

Building Futures (2010-2018)

Subject Categories

Civil Engineering

Business Administration



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