The role of physicians in the implementation of process flow solutions in healthcare

Paper in proceeding, 2011

This paper identifies physician-related factors that influence the implementation of process flow solutions in healthcare. Based on qualitative research at four A&E departments, we identify three factors that negatively influenced the implementation. First, standardized process flow solutions are perceived to limit physician's traditionally high level of autonomy. Second, there were also perceived difficulties when combining the medical responsibility and process flow solutions. Finally, physicians were more interested in developing their medical skills, rather than skills in improving the process of care production.