The temporality of user experience: exploring past and future in two car case studies
Paper in proceedings, 2016
The importance of understanding the temporal aspects of
user experience (UX) has been recognized by the research
community as well as by industry. Two studies of cars were
performed to further investigate the temporality of user experience.
In total 27 drivers participated in the studies; one study was
retrospective investigating past experiences of cars, and one was
prospective, researching expectations on future autonomous cars. A
mix of qualitative methods was employed, encouraging the
participants’ reflections through mediation by creative elements.
Overlapping themes in the studies were found, and a tentative model
was developed based on a temporal sequence in terms of
Aquaintancing, Using and Transforming. By breaking down the
temporality of user experience into sequences and defining the
aspects of UX characterizing each sequence, it is suggested that
designers and researchers can be helped in understanding and
approaching experiences at these different stages.
User study methodology