Information quality deficiencies in delivery schedules and their impact on production scheduling
Journal article, 2017

The purpose of this paper is to explore how di erent delivery schedule characteristics a ect the quality of shared delivery schedule information and, in turn, how de ciencies in quality a ect a supplier’s production scheduling process. It describes a case study conducted in the Swedish automotive industry involving a supplier that operates as the rst-, second- and third-tier supplier to an original equipment manufacturer. The study reveals how four delivery schedule characteristics – namely, receiving frequency, planning period, frozen period and demand variation – create information quality (IQ) de ciencies in ve dimensions of IQ: completeness, conciseness, reliability, timeliness and credibility. At the same time, it demonstrates how such de ciencies a ect the supplier’s production scheduling process by requiring additional rescheduling, reworking and follow-up activities as well as additional capacity problems, safety time, safety stock and backlogs. In e ect, the paper extends previous IQ-related research by considering IQ in delivery schedules.

Production scheduling

information sharing

supply network

information utilisation

information quality

delivery schedules


Paulina Myrelid

Chalmers, Technology Management and Economics, Supply and Operations Management

Production Planning and Control

0953-7287 (ISSN) 1366-5871 (eISSN)

Vol. 28 3 232-243

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Other Mechanical Engineering

Economics and Business

Areas of Advance





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