Exploring value-in-use of logistics services: The role of operant resources

Other conference contribution, 2018

This paper explores how operant resources are turned into benefits by the final beneficiaries in maritime logistics networks, specifically maritime service triad composed of the shipper, carrier and logistics service provider (LSP). By doing so, the paper elaborates on the value-inuse concept at the interface between supply- and logistics networks from a transport service perspective. Results identify several operant resources that are configured by either one or all triad members for the facilitation of value-in-use. In addition, they call for extended research on the larger network and resource constellations within these networks for value co-creation and value-in-use.