Fit for purpose? Exploring competence in quality management
Journal article, 2019
Design/methodology/approach: This paper is based on a cross-case quantitative study design featuring a survey of QM practitioners (n = 249) within eight large Swedish organisations. The research instrument was a questionnaire covering seven themes within QM. The analysis is based on descriptive statistics.
Findings: The results show that while the perception of formal QM competence may seem sufficient, the evolving nature of QM requires knowledge, skills and attitudes that are also apt for more external and explorative perspectives. There is a bias towards competence for exploitative QM rather than explorative QM. Organisational logics preserving and possibly reinforcing a perceived “competence lag” in organisations are identified and described.
Originality/value: Few empirical studies within QM explore the competencies required for QM practices. This paper contributes to QM research in providing arguments for adopting the competence theory as a foundation for organising current and future QM work.
Chalmers, Technology Management and Economics, Service Management and Logistics
International Journal of Quality and Service Sciences
1756-6703 (ISSN) 1756-669X (eISSN)Vol. 11 3 317-333
Information Systemes, Social aspects