User experiences with flexible offices
Doctoral thesis, 2022
The findings show that user experiences with flexible offices are influenced by interrelated design qualities of the spaces and artefacts in use, rather than isolated qualities. These (tangible and intangible) qualities define the nature of an artefact, a space, or constellations of them that users experience, for instance the qualities of an office chair vs. a meeting room. Experiences are subjective, but relate to both individual and collective experiences, for example using an ergonomic workstation vs. sharing such workstations. The findings also suggest that designing for user experiences with flexible offices is a highly complex endeavour, and that emphasis should be placed on designing for the experiences of pleasure, community, autonomy, purpose, and control over the environment.
Utilising this knowledge to develop and test research prototypes allowed for a richer understanding of the experiential process and its relation to more systemic aspects such as the context of use or the temporality of experiences. Derived from these research activities and their findings, I present in this thesis the tentative SEEX (Stimuli-Evaluation-EXperiential outcome) model of how user experiences take place. This thesis contributes knowledge on theoretical and practical levels for academics and practitioners to continue studying office user experiences from a UX perspective, support informed decisions in the planning, operation, and evaluation of offices, and explore design opportunities for office environments.
activity-based flexible office
Antonio Cobaleda Cordero
Chalmers, Industrial and Materials Science, Design & Human Factors
In this thesis, I have adopted a user experience (UX) theoretical angle and a practical approach with multiple case studies in office environments to study the user experiences with the physical environment of flexible offices.
The thesis contributes with knowledge of the experiences that users have with the artefacts and spaces in flexible offices, explores design opportunities for positive user experiences, and proposes the tentative SEEX (Stimuli-Evaluation-EXperiential outcome) model of how user experiences take place. The thesis provides theoretical and practical insights to support researchers and practitioners in the planning, development, operation, and design intervention of office environments from a UX angle.
Other Engineering and Technologies not elsewhere specified
Areas of Advance
Doktorsavhandlingar vid Chalmers tekniska högskola. Ny serie: 5129
Virtual Development Laboratory (VDL)
Opponent: Professor Suvi Nenonen, PhD - Docent, Faculty of Built Environment, Tampere University, Finland - Leading Expert, University of Helsinki, Finland