INVOLVING USERS FOR FINDING ERGONOMIC NEEDS IN A TRUCK CAB

Paper i proceeding, 2009

The contribution summarises a Master thesis in Industrial Design Engineering, carried out at Chalmers University of Technology in the second half of 2007 in collaboration with Volvo 3P, Cab Interior - Living Department. By involving both users and manufacturer, a new product was developed to meet requirements found in the two sides respectively. Three main functions regarding storage in the truck cab were covered: organization, transportation and installation. Focus was put on the user perspective, considering the interaction between the truck drivers and their physical, psychological and social work environment. The drivers and their behaviours were analysed by using different methods oriented towards user-centred design. This meant involving the end users early on and maintaining the communication throughout the product development process. By interviewing, observing and involving the users, their needs were identified and could be translated into product functions. Users were also involved for giving feedback on ideas and evaluating concepts. The result of the thesis project is a portable organizer unit, which has its given place in the cab. A couple of removable modules to match offer several organizing possibilities adjusted to the cab environment. Outside the truck, the storage solution turns into a bag that is easily brought to the home with laundry etc. The advantages with the solution include that the workplace becomes safer without loose items spread around the cab, and the driver gains precious time through better organization. The result of the study contributes to new storage concepts designed to fit the next generation of Volvo Trucks.