I trust you, I trust you not: a longitudinal study of control mechanisms in incentive contracts
Artikel i vetenskaplig tidskrift, 2010

The relationship between trust and control in client–contractor interactions is explored, focusing on the control mechanisms used in a construction project. A longitudinal case study of a large laboratory construction project found that the client used a variety of control mechanisms to ensure that the contractor behaved trustworthily. Empirical data were gathered through interviews and non-participant observation. The results indicate that the use of control mechanisms is part of a complex and dynamic socially constructed process that requires ongoing discussion and evaluation, and to which informal control mechanisms are central. Business relationships built solely on trust are seemingly rare; even in trust-based collaborative settings, such as partnering arrangements; the contracting parties must pay attention to trust-nurturing actions.

partnering arrangements

Longitudinal study

control mechanisms

trust

target cost contracts

Författare

Ulrika Badenfelt

Chalmers, Teknikens ekonomi och organisation, Innovation and R&D Management

Construction Management and Economics

0144-6193 (ISSN) 1466-433X (eISSN)

Vol. 28 3 301-310

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi