Creativity, trust and systematic processes in product development
Artikel i vetenskaplig tidskrift, 2012

This paper addresses the challenge of striking a balance between, on one hand, mitigating uncertainty through the existence of systematic processes and structures and, on the other, stimulating creativity through allowable variation in work processes and structures. Both objectives are fundamental aspects of product development work. Our main finding is that both objectives can be achieved simultaneously. We introduce trust as a mediating variable. We show first, that being systematic in the processes for obtaining information and applying explicit organizational rules and structures in product development work creates an atmosphere of trust in the organization. Second, we show that trust increases creativity. The paper contributes to an understanding of how and why trust is important in product development organizations and of how trust can be actively managed. Above all, the paper contributes to the understanding of how uncertainty and creativity should be managed in organizations conducting product development.

research-and-development

managerial trust

work-environment

drivers

Structure

Product development

development-projects

Trust

Process

organizations

Creativity

exploitation

model

knowledge creation

management

Författare

A. Brattstrom

Handelshogskolan i Stockholm

Hans Löfsten

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

A. Richtner

Handelshogskolan i Stockholm

Research Policy

0048-7333 (ISSN)

Vol. 41 743-755

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

DOI

10.1016/j.respol.2011.12.003