Collaborative improvements; effects on simple, complicated and complex problems in neonatal care
Paper i proceeding, 2012

The position of the patient in healthcare have changed; from not being involved at all; towards being listened to and be involved in healthcare development. The purpose of this paper was to identify and describe the types of improvement areas generated when patients, relatives and healthcare professionals shared their experiences as they collaborated on improvement work for the design of a patient process. The identified improvement areas were classified as simple, complicated or complex. An action research approach with interviews, observations and collaborative reflections was used for the research process of this study in the neonatal process at a Swedish hospital. The conclusion of this paper is that problems in healthcare captured in collaboration between patients and healthcare professionals were mostly classified as simple, but there were also examples of complicated and complex problem areas. Healthcare staff and patients experience different kind of problems, and a collaborative approach is needed to capture all areas for improvement in a patient process.

Collaborative

Patient involvement

Improvements

Patient participation

Problems

Experience based co-design

Författare

Susanne Gustavsson

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

15th QMOD International Conference, August, Poznan

Ämneskategorier

Annan maskinteknik

Reproduktionsmedicin och gynekologi

Styrkeområden

Livsvetenskaper och teknik

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2017-10-06