Adopting a Management Innovation in a Professional Organization - The Case of Improvement Knowledge in Healthcare
Artikel i vetenskaplig tidskrift, 2015

The purpose of this paper is to study critical practices when adopting improvement knowledge as a management innovation in a professional organization. Design/methodology/approach This article is based on an action research approach, in which practitioners and researchers are seen as a part of a participative community generating actionable knowledge. Research involved gathering data over a five-year period through more than 250 interviews and 25 focus groups. Findings This paper identifies five critical practices for adopting a management innovation in a professional context: (1) focusing on labeling and theorizing to create an organization’s own vocabulary; (2) focusing on the role of internal change agents; (3) allowing for an evolutionary adoption process; (4) building new professional competence through the change agents; (5) and adopting a research-driven approach to the adoption of a management innovation. Practical implications For healthcare practitioners, this paper points to practices to consider when adopting improvement knowledge – for example, identifying the patient as the guiding principle and encouraging involvement and local change initiatives. For practitioners in other professionally driven organizations, this paper identifies critical practices for adopting a management innovation – for example, focusing on theorizing and labeling in order to create an organization’s own vocabulary related to the professional context. Originality/value On a generic level, this paper contributes to the understanding of critical aspects when adopting management innovations in a professional organization. In a healthcare context, this paper points to the value of improvement knowledge for improving quality of care. Improvement knowledge is relatively new in healthcare, and this study provides an example of a hospital in which this management innovation helped transform the organization.

Improvement knowledge

Professional organization

Healthcare

Action research

Management innovation

Författare

Andreas Hellström

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Svante Lifvergren

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Susanne Gustavsson

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Ida Gremyr

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

Business Process Management Journal

1463-7154 (ISSN)

Vol. 21 1186-1203

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

Drivkrafter

Hållbar utveckling

Innovation och entreprenörskap

Styrkeområden

Livsvetenskaper och teknik

DOI

10.1108/BPMJ-05-2014-0041