TQM and Health - the employees´ perception
Artikel i vetenskaplig tidskrift, 2004

This paper investigates the effects of TQM on the employees´ perception of their health. A case study has been carried out at Fresh, a manufacturing company in Sweden, which received the Alecta Award for working-environment issues in 2001. A combination of qualitative and quantitative methods has been used. Qualitative data have been collected through in-depth interviews and a focus-group interview. A structured questionnaire was used to measure the extent of influence of the different values and factors. The most important finding is that there is a high statistical correlation between how the employees perceive the organisational values of ‘leadership commitment’ and how they perceive their health. There is also a statistical correlation with the values ‘participation of everybody’ and ‘continuous improvements’.

Quality Management

leadership commitment


participation of everybody

continuous improvements



Yvonne Lagrosen

Chalmers, Institutionen för industriell kvalitetsutveckling

Journal of Management Systems

Vol. 16 3


Annan naturresursteknik

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