The importance of conflict resolution techniques in autonomous agile teams
Paper i proceeding, 2018

Today, software companies usually organize their work in teams. Social science research on team development has shown that for a team to reach a productive and autonomous stage, it has to be able to manage internal conflicts and disagreements efficiently. To better facilitate the team development process, we argue that software engineers needs additional training in negotiation skills and conflict resolution. In this position paper, we outline ideas for what aspects to consider in such training. As an example, we argue that a majority of the conflicts originate from team-level factors and that they, therefore, should be managed on the team-level instead of in relation to dyads.

Autonomous teams

Interpersonal conflict resolution

Agile teams


Lucas Gren

Göteborgs universitet

Per Lenberg

Chalmers, Data- och informationsteknik

ACM International Conference Proceeding Series

Vol. Part F147763 a19
978-145036422-5 (ISBN)

19th International Conference on Agile Software Development, XP 2018
Porto, Portugal,


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