Users’ participation in requirements gathering for smart phones applications in emerging markets
Artikel i vetenskaplig tidskrift, 2015

This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.


requirements gathering

Participatory design


Smart phones

Country-specific usability


Bijan Aryana

Norges teknisk-naturvitenskapelige universitet

Torkil Clemmensen

Copenhagen Business School (CBS)

Casper Boks

Norges teknisk-naturvitenskapelige universitet

Universal Access in the Information Society

1615-5289 (ISSN) 1615-5297 (eISSN)

Vol. 14 2 265-280


Informations- och kommunikationsteknik



Människa-datorinteraktion (interaktionsdesign)

Datavetenskap (datalogi)



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