Real-time information for disruption management in intermodal freight transport
This thesis draws from a compilation of five studies conducted to examine various aspects of real-time information used during the recovery phase in different intermodal freight transport settings. The studies involved applying various methods used in qualitative case studies, such as interviews, observations, and a focus group, as well as a quantitative study involving discrete event simulation. The main results are as follows. First, the results identified how real-time information supports the phases of disruption management (i.e., detection, prediction and action) depending on different factors of real-time information. Second, connections between operational coordination regarding information and buffers are discussed in terms of how they influence the real-time information used for disruption management. Last, an investigation of the efficiency effects was made with different scenarios for real-time information regarding prediction of impact. Through these results, the thesis provides insights into the importance of real-time information for disruption management and theoretical contributions to intermodal freight transport by conceptualising the role of real-time information for disruption management at the operational level and its effects. The detailed descriptions of real-time information for recovery provides practical contributions for transport managers to understand and evaluate their processes at the recovery phase.
Chalmers, Teknikens ekonomi och organisation, Service Management and Logistics
Transportteknik och logistik
Doktorsavhandlingar vid Chalmers tekniska högskola. Ny serie: 5066
Chalmers tekniska högskola
Opponent: Professor Albert Veenstra, Rotterdam School of Management