FAME: supporting continuous requirements elicitation by combining user feedback and monitoring
Paper i proceeding, 2018

Context: Software evolution ensures that software systems in use stay up to date and provide value for end-users. However, it is challenging for requirements engineers to continuously elicit needs for systems used by heterogeneous end-users who are out of organisational reach. Objective: We aim at supporting continuous requirements elicitation by combining user feedback and usage monitoring. Online feedback mechanisms enable end-users to remotely communicate problems, experiences, and opinions, while monitoring provides valuable information about runtime events. It is argued that bringing both information sources together can help requirements engineers to understand end-user needs better. Method/Tool: We present FAME, a framework for the combined and simultaneous collection of feedback and monitoring data in web and mobile contexts to support continuous requirements elicitation. In addition to a detailed discussion of our technical solution, we present the first evidence that FAME can be successfully introduced in real-world contexts. Therefore, we deployed FAME in a web application of a German small and medium-sized enterprise (SME) to collect user feedback and usage data. Results/Conclusion: Our results suggest that FAME not only can be successfully used in industrial environments but that bringing feedback and monitoring data together helps the SME to improve their understanding of end-user needs, ultimately supporting continuous requirements elicitation.

Feedback gathering, usage monitoring, requirements, user involvement, feedback acquisition, data collection, requirements elicitation, software evolution, user feedback.

Författare

Marc Oriol

Universitat Politecnica de Catalunya

Melanie Stade

Fachhochschule Nordwestschweiz

Farnaz Fotrousi

Blekinge Tekniska Högskola, BTH

Software Engineering 1

Sergi Nadal

Universitat Politecnica de Catalunya

Jovan Varga

Universitat Politecnica de Catalunya

Norbert Seyff

Fachhochschule Nordwestschweiz

Alberto Abello

Universitat Politecnica de Catalunya

Xavier Franch

Universitat Politecnica de Catalunya

Jordi Marco

Universitat Politecnica de Catalunya

Oleg Schmidt

Proceedings - 2018 IEEE 26th International Requirements Engineering Conference, RE 2018

217-227

26th international requirements engineering conference (RE)
Banf, Alberta, Canada,

Ämneskategorier

Data- och informationsvetenskap

Programvaruteknik

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2024-11-25