Amongst a Multitude of Algorithms: How Distrust Transfers Between Social and Technical Trust Referents in the AI-Driven Organization
Paper i proceeding, 2024

Although trust is identified as critical for successfully integrating Artificial Intelligence (AI) into organizations, we know little about trust in AI within the organizational context and even less about distrust in AI. Drawing from a longitudinal case study, in which we follow a data analytics team within an organization striving to become AI-driven, this paper reveals how distrust in AI unfolds in an organizational setting shaped by several distrust dynamics. We present three significant insights. First, distrust in AI is situated and involves both social and technical trust referents. Second, distrust is misattributed when a trust referent is rendered partly invisible to the trustor. Finally, distrust can be transferred between social and technical trust referents. We contribute to the growing literature on integrating AI in organizations by presenting a model of distrust transference activated by social and technical trust referents.

distrust transference

trust

AI-driven organizations

social and technical trust referents

Artificial intelligence

Författare

Rebecka C. Ångström

Handelshögskolan i Stockholm

Magnus Mähring

Handelshögskolan i Stockholm

Martin Wallin

Chalmers, Teknikens ekonomi och organisation, Entrepreneurship and Strategy

Eivor Oborn

Warwick Business School

Michael Barrett

Cambridge Judge Business School

Proceedings of the Annual Hawaii International Conference on System Sciences

15301605 (ISSN)

5754-5763
9780998133171 (ISBN)

57th Annual Hawaii International Conference on System Sciences, HICSS 2024
Honolulu, USA,

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Företagsekonomi

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Senast uppdaterat

2024-08-05