Åsa Rönnbäck

Showing 8 publications

2018

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
Total Quality Management and Business Excellence
Journal article
2016

Factors influencing the use of customer satisfaction measurements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
10th conference of the Performance Measurement Association
Paper in proceedings
2012

A case study on quality management and digital innovation: Relationship and learning aspects

Åsa Rönnbäck, Henrik Eriksson
International Journal of Quality and Service Sciences. Vol. 4 (4), p. 408 - 422
Journal article
2009

Value creation in outsourced service provision in public transportation

Åsa Rönnbäck, Lars Witell
TQM Journal. Vol. 21 (5), p. 517-529
Journal article
2009

Quality management systems and value creation

Åsa Rönnbäck, Lars Witell, B Enquist
International Journal of Quality and Service Sciences. Vol. 1 (3), p. 241-254
Journal article
2008

Co-creation of value in public transportation

Åsa Rönnbäck
Licentiate thesis
2008

A review of empirical investigations comparing quality initiatives in manufacturing and service organizations

Åsa Rönnbäck, Lars Witell
Managing Service Quality. Vol. 18 (6), p. 577-593
Journal article

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