Factors influencing the use of customer satisfaction measurements
Paper in proceeding, 2016
Author
Andrea Birch-Jensen
Chalmers, Technology Management and Economics
Ida Gremyr
Chalmers, Technology Management and Economics
Jacob Hallencreutz
Åsa Rönnbäck
10th conference of the Performance Measurement Association
Subject Categories
Production Engineering, Human Work Science and Ergonomics
Areas of Advance
Production