Factors influencing the use of customer satisfaction measurements
Paper in proceedings, 2016

Author

Andrea Birch-Jensen

Chalmers, Technology Management and Economics

Ida Gremyr

Chalmers, Technology Management and Economics

Jacob Hallencreutz

Åsa Rönnbäck

10th conference of the Performance Measurement Association

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Areas of Advance

Production

More information

Created

10/7/2017