Andrea Birch-Jensen

Doctoral Student at Service Management and Logistics

Andrea Birch-Jensen is a doctoral student at the division of Service Management and Logistics.Andrea studied parts of her master’s at University of California, San Diego, and holds a M.Sc. and a B.Sc. degree from Industrial Engineering and Management at Chalmers.

Source: chalmers.se

Showing 9 publications

2020

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Total Quality Management and Business Excellence. Vol. In Press
Journal article
2020

Digitally connected services: Improvements through customer-initiated feedback

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
European Management Journal. Vol. In Press
Journal article
2018

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Conference contribution
2018

The Future of Work for Quality Management – Challenges in the Digitalized Era

Mattias Elg, Ida Gremyr, Jason Martin et al
Conference contribution
2018

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
Total Quality Management and Business Excellence
Journal article
2017

Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
The 24th Nordic Academy of Management Conference
Paper in proceedings
2016

Factors influencing the use of customer satisfaction measurements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
10th conference of the Performance Measurement Association
Paper in proceedings
2016

Customer perception measurements as drivers for improvements

Andrea Birch-Jensen, Jacob Hallencreutz, Ida Gremyr
Shingo European Conference
Conference contribution

Download publicaton list

You can download this list to your computer.

Filter and download publication list

As logged in user (Chalmers employee) you find more export functions in MyResearch.

You may also import these directly to Zotero or Mendeley by using a browser plugin. These are found herer:

Zotero Connector
Mendeley Web Importer

There are no projects.
There might be more projects where Andrea Birch-Jensen participates, but you have to be logged in as a Chalmers employee to see them.