Andrea Birch-Jensen

Doctoral Student at Service Management and Logistics

Andrea Birch-Jensen is a doctoral student at the division of Service Management and Logistics.

Andrea studied parts of her master’s at University of California, San Diego, and holds a M.Sc. and a B.Sc. degree from Industrial Engineering and Management at Chalmers.

Source: chalmers.se
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Showing 11 publications

2020
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Digitalisation and quality management: problems and prospects

Mattias Elg, Andrea Birch-Jensen, Ida Gremyr et al
Production Planning and Control. Vol. In Press
Journal article
2020
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Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Total Quality Management and Business Excellence. Vol. In Press
Journal article
2020

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
Total Quality Management and Business Excellence. Vol. 31 (5-6), p. 569-582
Journal article
2020

Digitally connected services: Improvements through customer-initiated feedback

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
European Management Journal. Vol. 38 (5), p. 814-825
Journal article
2018

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Conference contribution
2018

The Future of Work for Quality Management – Challenges in the Digitalized Era

Mattias Elg, Ida Gremyr, Jason Martin et al
Conference contribution
2017

Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
The 24th Nordic Academy of Management Conference
Paper in proceedings
2016

Factors influencing the use of customer satisfaction measurements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
10th conference of the Performance Measurement Association
Paper in proceedings
2016

Customer perception measurements as drivers for improvements

Andrea Birch-Jensen, Jacob Hallencreutz, Ida Gremyr
Shingo European Conference
Conference contribution

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