Andrea Birch-Jensen
Andrea Birch-Jensen is a doctoral student at the division of Service Management and Logistics.
Andrea studied parts of her master’s at University of California, San Diego, and holds a M.Sc. and a B.Sc. degree from Industrial Engineering and Management at Chalmers.

Showing 11 publications
Digitalisation and quality management: problems and prospects
Use of customer satisfaction measurements to drive improvements
Digitally connected services: Improvements through customer-initiated feedback
The Future of Work for Quality Management – Challenges in the Digitalized Era
Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services
Factors influencing the use of customer satisfaction measurements
Customer perception measurements as drivers for improvements
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