Andrea Birch-Jensen
Doctoral Student at
Service Management and Logistics
Andrea Birch-Jensen is a doctoral student at the division of Service Management and Logistics.Andrea studied parts of her master’s at University of California, San Diego, and holds a M.Sc. and a B.Sc. degree from Industrial Engineering and Management at Chalmers.
Source: chalmers.se
Showing 7 publications
2018
Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information
Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Conference contribution
2018
Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization
Andrea Birch-Jensen
Licentiate thesis
2018
The Future of Work for Quality Management – Challenges in the Digitalized Era
Mattias Elg, Ida Gremyr, Jason Martin et al
Conference contribution
2018
Use of customer satisfaction measurements to drive improvements
Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
Total Quality Management and Business Excellence
Journal article
2017
Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services
Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
The 24th Nordic Academy of Management Conference
Paper in proceedings
2016
Factors influencing the use of customer satisfaction measurements
Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
10th conference of the Performance Measurement Association
Paper in proceedings
2016
Customer perception measurements as drivers for improvements
Andrea Birch-Jensen, Jacob Hallencreutz, Ida Gremyr
Shingo European Conference
Conference contribution
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