Andrea Birch-Jensen

Publications (12)
Projects (1)

Showing 12 publications

2022

Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation

Ida Gremyr, Andrea Birch-Jensen, Maneesh Kumar et al

International Journal of Operations and Production Management. Vol. 42 (13), p. 218-242

Journal article

2021

Digitalisation and quality management: problems and prospects

Mattias Elg, Andrea Birch-Jensen, Ida Gremyr et al

Production Planning and Control. Vol. 32 (12), p. 990-1003

Journal article

2021

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

Total Quality Management and Business Excellence. Vol. 32 (15-16), p. 1651-1665

Journal article

2020

The evolving role of customer focus in quality management: Using customer feedback to mobilize quality improvements in the age of digitalization and increased service delivery

Andrea Birch-Jensen

Doctoral thesis

2020

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al

Total Quality Management and Business Excellence. Vol. 31 (5-6), p. 569-582

Journal article

2020

Digitally connected services: Improvements through customer-initiated feedback

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

European Management Journal. Vol. 38 (5), p. 814-825

Journal article

2018

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

SERVSIG PROCEEDINGS

Paper in proceeding

2018

Are you really listening to what your customers are saying? Making use of customer feedback in the era of servitization and digitalization

Andrea Birch-Jensen

Licentiate thesis

2018

The Future of Work for Quality Management – Challenges in the Digitalized Era

Mattias Elg, Ida Gremyr, Jason Martin et al

Other conference contribution

2017

Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson

The 24th Nordic Academy of Management Conference

Paper in proceeding

2016

Factors influencing the use of customer satisfaction measurements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al

10th conference of the Performance Measurement Association

Paper in proceeding

2016

Customer perception measurements as drivers for improvements

Andrea Birch-Jensen, Jacob Hallencreutz, Ida Gremyr

Shingo European Conference

Other conference contribution

Download publication list

You can download this list to your computer.

Filter and download publication list

As logged in user (Chalmers employee) you find more export functions in MyResearch.

You may also import these directly to Zotero or Mendeley by using a browser plugin. These are found herer:

Zotero Connector
Mendeley Web Importer

The service SwePub offers export of contents from Research in other formats, such as Harvard and Oxford in .RIS, BibTex and RefWorks format.

Showing 1 research projects

2020–2022

Digitalization: Its impact on Quality Management Practices and Practitioners

Ida Gremyr Service Management and Logistics

Jan Lenning Service Management and Logistics

Andrea Birch-Jensen Service Management and Logistics

Hendry Raharjo Service Management and Logistics

Chalmers

There might be more projects where Andrea Birch-Jensen participates, but you have to be logged in as a Chalmers employee to see them.