Andrea Birch-Jensen

Visar 11 publikationer

2020

Digitalisation and quality management: problems and prospects

Mattias Elg, Andrea Birch-Jensen, Ida Gremyr et al
Production Planning and Control. Vol. In Press
Artikel i vetenskaplig tidskrift
2020

Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Total Quality Management and Business Excellence. Vol. In Press
Artikel i vetenskaplig tidskrift
2020

Use of customer satisfaction measurements to drive improvements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
Total Quality Management and Business Excellence. Vol. 31 (5-6), p. 569-582
Artikel i vetenskaplig tidskrift
2020

Digitally connected services: Improvements through customer-initiated feedback

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
European Management Journal. Vol. 38 (5), p. 814-825
Artikel i vetenskaplig tidskrift
2018

Dynamic Capabilities for Improving Service Offerings through Utilization of Customer Satisfaction Information

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
Övrigt konferensbidrag
2018

The Future of Work for Quality Management – Challenges in the Digitalized Era

Mattias Elg, Ida Gremyr, Jason Martin et al
Övrigt konferensbidrag
2017

Managing quality “in-use”: Feedback Information to Improve Digitally Connected Services

Andrea Birch-Jensen, Ida Gremyr, Arni Halldorsson
The 24th Nordic Academy of Management Conference
Paper i proceeding
2016

Factors influencing the use of customer satisfaction measurements

Andrea Birch-Jensen, Ida Gremyr, Jacob Hallencreutz et al
10th conference of the Performance Measurement Association
Paper i proceeding
2016

Customer perception measurements as drivers for improvements

Andrea Birch-Jensen, Jacob Hallencreutz, Ida Gremyr
Shingo European Conference
Övrigt konferensbidrag

Ladda ner publikationslistor

Du kan ladda ner denna lista till din dator.

Filtrera och ladda ner publikationslista

Som inloggad användare hittar du ytterligare funktioner i MyResearch.

Du kan även exportera direkt till Zotero eller Mendeley genom webbläsarplugins. Dessa hittar du här:

Zotero Connector
Mendeley Web Importer

Visar 1 forskningsprojekt

2020–2022

Digitalization: Its impact on Quality Management Practices and Practitioners

Ida Gremyr Service Management and Logistics
Jan Lenning Service Management and Logistics
Andrea Birch-Jensen Service Management and Logistics
Hendry Raharjo Service Management and Logistics
Chalmers

Det kan finnas fler projekt där Andrea Birch-Jensen medverkar, men du måste vara inloggad som anställd på Chalmers för att kunna se dem.