Arena Users & Demands: Commercial and Residential Properties – Empower the users to enhance appropriate quality requirements
Research Project , 2010 – 2014

Changes influence individuals & companies renting an apartment or lease a commercial space: e.g. in-house expertise working with operations-specific facility planning are missing today & the responsibility for the development of the housing market has shifted from socio-politically driven programs to depend increasingly on individual developers & residents. The objective of this P&D project is to raise the quality of building construction & management by empowering the client/user to make clear demands on the quality of residential & commercial property. This requires knowledge about reasonable demands, both in terms of technical qualities & in terms of non-measurable or experiential qualities, in order to distinguish between specified-, delivered-, & perceived quality. Necessary aspects for the industry to deliver right products for right price. The overall purpose is to provide deeper understanding of factors critical to creating value for tenants: how users of commercial & residential properties make their demands & desires known & formulate them clearly enough to ensure that the standards targeted by the project create value for them? (Methods identifying needs & addressing demands: empowering the users); how have the users desires & expectations been satisfied? (Measuring/verifying/evaluating qualities) & how can users make demands when the market is not adapted for it? (For example, when the users lack the ability to identify & formulate their demands.)


Nina Ryd (contact)

Chalmers, Architecture and Civil Engineering, Building Design

Johanna Eriksson

Chalmers, Architecture and Civil Engineering, Building Design


IQ Samhällsbyggnad AB

Stockholm, Sweden

Linköping University

Linköping, Sweden


Göteborg, Sweden



Project ID: 244-2010-311
Funding Chalmers participation during 2010–2014

Related Areas of Advance and Infrastructure

Building Futures (2010-2018)

Areas of Advance

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