Future Industrial Services Management

Research Project, 2014 – 2016

Service and maintenance of processes and products are necessary for the availability of products and production, while unexpected failures may be very costly or even catastrophic. New processes and products need to fulfil increased environmental demands and an efficient usage of natural resources, while customers put increasing demands on customization and coordination. At the same time maintenance is routinely performed and components are replaced unnecessarily frequent. Through a better use of information about the components’ condition and a better coordination of maintenance activities, these can be better utilized, while the risk for unplanned stops decreases. An improved maintenance thus has a very high potential both economically and environmentally, and contributes to sustainability. Swedish companies have identified service, maintenance, and production as an important area of growth. Based on two case studies the project will develop future maintenance service centers, via innovative approaches and solutions for improving production and maintenance. This includes mathematical methodology development for planning of preventive, opportunistic, and corrective maintenance.