Five main processes in healthcare: a citizen perspective
Journal article, 2011

A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.



Bo Bergman

Chalmers, Technology Management and Economics, Quality Sciences

D. Neuhauser

Case Western Reserve University

L. Provost

Associates in Process Improvement

BMJ Quality and Safety

2044-5415 (ISSN)

Vol. 20 SUPPL. 1 I41-I42

Subject Categories

Health Care Service and Management, Health Policy and Services and Health Economy



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