Five main processes in healthcare: a citizen perspective
Artikel i vetenskaplig tidskrift, 2011

A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.



Bo Bergman

Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling

D. Neuhauser

Case Western Reserve University

L. Provost

Associates in Process Improvement

BMJ Quality and Safety

2044-5415 (ISSN)

Vol. 20 SUPPL. 1 I41-I42


Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi