Five main processes in healthcare: a citizen perspective
Artikel i vetenskaplig tidskrift, 2011
A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.
quality
Författare
Bo Bergman
Chalmers, Teknikens ekonomi och organisation, Industriell kvalitetsutveckling
D. Neuhauser
Case Western Reserve University
L. Provost
Associates in Process Improvement
BMJ Quality and Safety
2044-5415 (ISSN)
Vol. 20 SUPPL. 1 I41-I42Ämneskategorier (SSIF 2011)
Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi
DOI
10.1136/bmjqs.2010.046409