Management by Dialogue – Developing Integrated Sustainable Healthcare

Paper in proceeding, 2010

Healthcare is growing in complexity and faces change and increased pressure on many fronts. ‘Business as usual’ is no longer feasible. The Skaraborg Hospital Group has been endeavouring since the late 1990s to mobilize and develop its entire staff, at every level and in every area, to full commitment to improving their services by involvement in production, development and management through management by dialogue – making sense of the business together in both representative and direct participation.