Quality Management from a Company Development Perspective - The complexity of a change process

Other conference contribution, 2004

This paper examines the development of quality management in a company setting and in the perspective of on-going company development processes. Presenting a longitudinal perspective, a discussion of different dilemmas and matters of importance in understanding the QM development in a company and its implications, leads to a conclusion; in order to better understand and develop QM in a company a processual perspective applying a more profound process view than often prevailing is needed.