What is the value of participating in a quality award process?
Paper in proceedings, 2004

To use Total Quality Management (TQM) has for some time been a major management strategy to increase competitiveness and financial results. TQM can be considered as a management system consisting of values, methodologies and tools with the aim to increase external and internal customer satisfaction with a reduced amount of resources. One way of working with TQM and its values, methodologies and tools is to participate in a quality award process. The purpose of this paper is to present some research results related to the organizational value of participating in such a process.


quality award


organizational value


B. Klefsjö

Henrik Eriksson

Conference proceedings “Part 1: TQM Best Practices & Quality Awards”, 5-7 april, Bangkok, 2004


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Other Mechanical Engineering

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