What is the value of participating in a quality award process?
Paper i proceeding, 2004

To use Total Quality Management (TQM) has for some time been a major management strategy to increase competitiveness and financial results. TQM can be considered as a management system consisting of values, methodologies and tools with the aim to increase external and internal customer satisfaction with a reduced amount of resources. One way of working with TQM and its values, methodologies and tools is to participate in a quality award process. The purpose of this paper is to present some research results related to the organizational value of participating in such a process.

self-assessment

quality award

TQM

organizational value

Författare

B. Klefsjö

Henrik Eriksson

Conference proceedings “Part 1: TQM Best Practices & Quality Awards”, 5-7 april, Bangkok, 2004

7-15

Ämneskategorier

Annan maskinteknik