Henrik Eriksson

Docent at Chalmers, Technology Management and Economics, Service Management and Logistics

​Henrik Eriksson is working as an Associate Professor at the division of Service Management and Logistics and the research centre Centre for Healthcare Improvement (CHI). He has a number of research interests:• Quality management and Quality Improvement• Process Management• Business Excellence and Quality Awards Henrik Eriksson's work deals with both producing knowledge (research) but also to contribute to improvements. The work is performed with others; Nonprofit organisations, Public organizations, SMEs, national agencies, other researchers partners.Henrik's publications on Google ScholarFollow Henrik on TwitterFollow Henrik on Linkedin

Source: chalmers.se

Projects

2017–

Digital Environment for Cognitive Inclusion (DECI)

Patrik Alexandersson Service Management and Logistics
Henrik Eriksson Service Management and Logistics
Monika Jurkeviciute Service Management and Logistics
Andreas Hellström Service Management and Logistics
European Commission (Horizon 2020)

2015–2018

Digital Environment for Cognitive Inclusion (DECI)

Henrik Eriksson Quality Sciences
European Commission (Horizon 2020)

2016–2017

Idéburet offentligt partnerskap (IOP)

Henrik Eriksson Service Management and Logistics
VINNOVA

2016–2019

Management Index. Measuring quality maturity

Henrik Eriksson Service Management and Logistics
Hendry Raharjo Service Management and Logistics
EPSI rating/ SIQ

2014–2016

Operationalization, evaluation and control of quality when procuring care

Henrik Eriksson Quality Sciences
Jan Bröchner Service Management and Logistics
Forte

There might be more projects where Henrik Eriksson participates, but you have to be logged in as a Chalmers employee to see them.

Publications

2017

Exploring differences between private and public organizations in business excellence models

Hendry Raharjo, Henrik Eriksson
International Journal of Operations and Production Management. Vol. Accepted for publication
Journal article
2017

Så kan vi få högre kvalitet i välfärden

Henrik Eriksson, Jan Bröchner
Göteborgs-Posten. Vol. 159 (2017-05-23), p. 4-
Magazine article
2016

Outcome of quality management practices. Differences among public and private, manufacturing and service, SME and large organisations

Henrik Eriksson
International Journal of Quality and Reliability Management (9), p. 1394-1405
Journal article
2016

Quality improvement and care procurement: Friends of foes?

Sara Dahlin, Henrik Eriksson, Carolina Camén
Conference contribution
2016

Quality and legal aspects in public care procurement

Jan Bröchner, Carolina Camén, Henrik Eriksson et al
TQM Journal. Vol. 28 (4), p. 648-663
Journal article
2016

Exploring Quality Challenges and the Validity of Excellence Models

Henrik Eriksson, Ida Gremyr, Bjarne Bergqvist et al
International Journal of Operations and Production Management. Vol. 36 (10), p. 1201-1221
Journal article
2015

Excellence Models in the Public Sector - Relationships between Enablers and Results

Hendry Raharjo, Roberta Gugliemetti Mugion, Henrik Eriksson et al
International Journal of Quality and Service Sciences. Vol. 7 (1), p. 120-135
Journal article
2015

Kvalitet vid upphandling av vård och omsorg

Henrik Eriksson
Report
2015

Homo experiens

Marco Santos, Henrik Eriksson
Paper in proceedings
2014

Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
International Journal of Quality and Service Sciences. Vol. 6 (2/3), p. 203-212
Journal article
2014

The Relationships between Enablers and Results in Excellence Models: Learnings From Italy And Sweden

Roberta Guglielmetti Mugion, Hendry Raharjo, Henrik Eriksson et al
Paper in proceedings
2014

Insights into Physician Scheduling: a case study of public hospital departments in Sweden

Marco Santos, Henrik Eriksson
International Journal of Health Care Quality Assurance. Vol. 27 (2)
Journal article
2014

Making Quality Registers Supporting Improvements: A Systematic Review of the Data Visualization in 5 Quality Registries

Marco Santos, Henrik Eriksson
Quality Management in Health Care. Vol. 23 (2), p. 119-128
Journal article
2014

Clinical decision support system (CDSS) – effects on care quality

Marco Santos, Hans Tygesen, Henrik Eriksson et al
International Journal of Health Care Quality Assurance. Vol. 27 (8), p. 707-718
Journal article
2013

An Improvement Engine for empowered change in healthcare

Kristian Siverbo, Henrik Eriksson, Helle Wijk
International Journal of Productivity and Performance Management. Vol. 62 (2), p. 156-167
Journal article
2013

Adopting new ways of working in small and medium-sized enterprises: findings from interventions in 12 European companies

Marcus Assarlind, Henrik Eriksson, Ida Gremyr et al
Total Quality Management and Business Excellence. Vol. 24 (8), p. 945-958
Journal article
2013

Training of healthcare professionals in quality improvement

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo et al
Paper in proceedings
2013

Among Fumblers, Talkers, Mappers and Organizers - Four applications of process orientation

Andreas Hellström, Henrik Eriksson
Total Quality Management and Business Excellence. Vol. 24 (5-6), p. 733-751
Journal article
2013

Who needs to learn what from whom? Understanding quality management by differentiating organisations and practices

Henrik Eriksson
Journal of Logic and Computation, p. 295-299
Paper in proceedings
2012

Designing interventions in SMEs: Experiences from a pan-European multiple case study

Marcus Assarlind, Henrik Eriksson, Ida Gremyr et al
Proceedings of the 15th QMOD-ICQSS conference, p. 123-135
Paper in proceedings
2012

A case study on quality management and digital innovation: Relationship and learning aspects

Åsa Rönnbäck, Henrik Eriksson
International Journal of Quality and Service Sciences. Vol. 4 (4), p. 408 - 422
Journal article
2012

Alive and kicking–but will Quality Management be around tomorrow? A Swedish academia perspective

Bjarne Bergqvist, Rickard Garvare, Henrik Eriksson et al
Quality Innovation Prosperity. Vol. 16 (2), p. 1-18
Journal article
2011

Reducing queues: demand and capacity variations

Henrik Eriksson, Ing-Marie Bergbrant, Ingela Berrum-Svennung et al
International Journal of Health Care Quality Assurance. Vol. 24 (8), p. 592-600
Journal article
2011

The development and evaluation of an Innovation Engine for empowerment and change in healthcare

Kristian Siverbo, Henrik Eriksson, Helle Wijk
Paper in proceedings
2008

Are you viewing, mapping or managing your processes?

Andreas Hellström, Henrik Eriksson
TQM Journal. Vol. 20 (2), p. 166-174
Journal article
2007

One idea, four applications: process orientation in Swedish health care

Andreas Hellström, Henrik Eriksson
Conference contribution
2006

Integrated Management Systems. Theoretical and practical implications.

Henrik Eriksson, Jonas Hansson
Asian Journal on Quality. Vol. 7 (2), p. 69-82
Journal article
2006

Similarities and differences between TQM, Six Sigma and Lean Production

Roy Andersson, Henrik Eriksson, Håkan Torstensson
TQM Magazine. Vol. 18 (6), p. 282-296
Journal article
2005

Organisational performance improvement through quality award process participation

Henrik Eriksson, Rickard Garvare
International Journal of Quality and Reliability Management. Vol. 22 (9), p. 894-912
Journal article
2004

What is the value of participating in a quality award process?

B. Klefsjö, Henrik Eriksson
Conference proceedings “Part 1: TQM Best Practices & Quality Awards”, 5-7 april, Bangkok, 2004, p. 7-15
Paper in proceedings
2004

Organisational value of participating in a quality award process: a Swedish study

Henrik Eriksson
TQM Magazine. Vol. 16 (2), p. 78-92
Journal article
2004

Är det lönsamt att söka kvalitetsutmärkelser?

Henrik Eriksson
Kvalitetsmagasinet (4)
Magazine article
2003

Experiences of working with in-company quality awards: a case study

Henrik Eriksson
TQM Magazine. Vol. 16 (6), p. 397-407
Journal article
2003

The impact of TQM on financial performance

Henrik Eriksson, Jonas Hansson
Measuring Business Excellence. Vol. 7 (1), p. 36-50
Journal article
2003

Effects of in-company quality awards on organizational performance

Henrik Eriksson, Fredrik Johansson, Håkan Wiklund
Total Quality Management and Business Excellence. Vol. 14 (2), p. 235-242
Journal article
2002

Kvalitetsutveckling är lönsamt

Henrik Eriksson, J. Hansson, B. Klefsjö
Kvalitetsmagasinet (4)
Magazine article