Operationalization, evaluation and control of quality when procuring care
Research Project , 2014 – 2016

Public procurement is normally performed through a bidding process where the price is the dominant evaluation criterion. The understanding of how quality is operationalized and evaluated when procuring care is lacking. Also, a common ground is missing on how one actually includes quality criteria in the procurement process. The purpose of the project is to contribute with knowledge of operationalization, evaluation and control of quality in the procurement of care, and especially the development of quality criteria what are simple to apply for both the procuring unit and for care companies, departing from both from the patients and the co-workers situation. The questions are highlighting operationalizing of quality, how and to what extent quality is evaluated, and the significance of the use of quality criteria for patients and co-workers, and how the whole act can be done more efficient and better for patients and co-workers. Our intention is to do this through quantitative and qualitative studies of procurement documentations and through qualitative studies that include interviews and observations with persons that are involved in the procurement process. Even if research within the area of service quality and the use of quality criteria has been performed, more knowledge is needed concerning how such criteria can be understood in a context in which the contract of the service is written by two parties while a third party, the care taker/ patient, is the one that will use the service. By studying quality when procuring care we think we can contribute to a better understanding of quality and its content to welfare organisations.


Henrik Eriksson (contact)

Professor at Quality Sciences

Jan Bröchner

Professor Emeritus at Chalmers, Technology Management and Economics, Service Management and Logistics



Project ID: 2013-0462
Funding Chalmers participation during 2014–2016

Related Areas of Advance and Infrastructure

Life Science Engineering (2010-2018)

Areas of Advance


More information

Project Web Page at Chalmers