Process Analysis in an Academic Environment

Paper in proceeding, 2001

Process improvement is frequently discussed and is being implemented in both industry and other organizations, but the results of these efforts have not always been satisfactory. The purpose of this article is to explore the limitations of and potential for process oriented improvement in an academic environment, based on experience from Chalmers University of Technology. It was found that process oriented improvement can work in a university setting, which also could be expected. The improvement projects chosen concern administrative processes, and hence they are not that different from processes in other types of organizations. While the improvement methodology demanded some training and experience, the real challenge was linked to the existing organization and barriers within its social system, political power structure and culture. In order to overcome barriers, the importance of contact between project members and key stakeholders is emphasized.