Factors that hinder the implementation of process flow solutions in healthcare - Empirical findings from four emergency departments
Paper in proceedings, 2010

This paper investigates factors that hinder the implementation of process flow solutions in healthcare. Empirical findings are based on case studies from four emergency departments. A qualitative research method was used. The main factors can be categorized into following areas: management on strategic and operational level, professional hierarchies and traditions, existing knowledge paradigm. These areas are connected to a multifaceted customer conception with differing perceptions on what are value-creating activities which lead to insufficient patient focus in the implementation.

Implementation

Healthcare

Process flow solutions

Author

Torbjörn Jacobsson

Chalmers, Technology Management and Economics, Supply and Operations Management

Pär Åhlström

Chalmers, Technology Management and Economics, Supply and Operations Management

Proceedings of the 17th International Annual EurOMA Conference – Managing Operations in Service Economies, 6-9 June 2010, Catholic University, Porto, Portugal.

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Areas of Advance

Production

More information

Created

10/7/2017