Factors that hinder the implementation of process flow solutions in healthcare - Empirical findings from four emergency departments
Paper i proceeding, 2010

This paper investigates factors that hinder the implementation of process flow solutions in healthcare. Empirical findings are based on case studies from four emergency departments. A qualitative research method was used. The main factors can be categorized into following areas: management on strategic and operational level, professional hierarchies and traditions, existing knowledge paradigm. These areas are connected to a multifaceted customer conception with differing perceptions on what are value-creating activities which lead to insufficient patient focus in the implementation.

Implementation

Healthcare

Process flow solutions

Författare

Torbjörn Jacobsson

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

Pär Åhlström

Chalmers, Teknikens ekonomi och organisation, Supply and Operations Management

Proceedings of the 17th International Annual EurOMA Conference – Managing Operations in Service Economies, 6-9 June 2010, Catholic University, Porto, Portugal.

Ämneskategorier

Produktionsteknik, arbetsvetenskap och ergonomi

Styrkeområden

Produktion