ICT use in delivery of uncertain and complex project services: the case of building refurbishment
Paper in proceedings, 2015

Auto repair, industrial maintenance and surgical services share with building refurbishment an uncertainty associated with the condition of the object that is to be serviced. Here, the aim is to study how the use of various types of ICT support for service delivery depends on the ability to determine the state of artefacts subject to intervention. Relying on theories of technology acceptance, a survey of ICT support in refurbishment covers 16 managers. These were found to prefer usefulness to ease-of-use. 3D scanning of existing buildings was unusual, and this limits the application of integrated digital models in co-production with clients. Simultaneously relying on virtual media and face-to-face contacts appears to be important.

refurbishment

services

building

ICT

Author

Ahmet Anil Sezer

Chalmers, Technology Management and Economics, Service Management and Logistics

Jan Bröchner

Chalmers, Technology Management and Economics, Service Management and Logistics

Proc. RESER 2015 Innovative Services in the 21st Century

Areas of Advance

Information and Communication Technology

Building Futures (2010-2018)

Subject Categories

Construction Management

More information

Created

10/7/2017