Change Agent Infrastructure (CHAI) – a Stakeholder Analysis Tool for Ergonomics- and Work Environment- Related Change Projects
Conference contribution, 2016

This paper is a short communication introducing a novel method for stakeholder analysis, Change Agent Infrastructure (CHAI). The method is specifically developed in the context of ergonomics/work environment-related change projects and is meant for early stages of change projects. It maps potential stakeholders against eight distinct “roles” that have been found in previous research to facilitate or hinder workplace change. Mapping the “decision dilemmas” that stakeholders may face, as well as identifying over- or underrepresented roles, may benefit the change project in terms of determining information needs and how the project team should be staffed. The method has been iteratively developed and tested in educational and research projects. The method is visual, participative and helps to clarify the various participants’ understanding of the change at hand and what it means for them – this contributes positively to information strategies and decisions that facilitates the planning and execution of a sustainable change.

Participative ergonomics

Change processes


Case study

Stakeholder Analysis


Cecilia Berlin

Chalmers, Product and Production Development, Production Systems

Jonatan Berglund

Chalmers, Product and Production Development, Production Systems

Erik Lindskog

Chalmers, Product and Production Development, Production Systems

Proceedings of the 7th International Conference on Applied Human Factors and Ergonomics AHFE 2016, Walt Disney, Florida, USA 27-31 July 2016, Edited by T. Ahram, W. Karwowski, Springer Series on Advances in Intelligent Systems and Computing.

2194-5357 (ISSN)


Subject Categories

Production Engineering, Human Work Science and Ergonomics

Work Sciences

Social Sciences Interdisciplinary

Other Social Sciences not elsewhere specified

Driving Forces

Sustainable development

Areas of Advance






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