Learning from digital disturbance management in an integrated product development and production flow
Journal article, 2018

Disturbances are an integral part of a product development management effort since they indicate the starting point of improvement work. Disturbances can occur in any phase of the product lifecycle, and managing them in digital systems and relating them to other PLM data helps companies learn from problem solving and previous mistakes. The case investigated has evolved in their disturbance management journey from: 1) ad hoc; 2) frequent meetings; 3) physical disturbance board; to 4) digital disturbance board. This article concludes that a disturbance database can be used to elicit learning points which are supported with real data extracted from the case company's disturbance database. The impact of the proposed approach includes identifying latent problems, guiding improvement work and investments, and exposing seemingly trivial repetitive disturbances that incur a high cost over time.

capturing knowledge

continuous improvement



deviation management

learning organisation

disturbance management



Onur Kaya

Chalmers, Industrial and Materials Science, Product Development

Dag Henrik Bergsjö

Chalmers, Industrial and Materials Science, Product Development

International Journal of Product Lifecycle Management

1743-5110 (ISSN) 1743-5129 (eISSN)

Vol. 11 4 295-325

Visualization and IT in product and production development

VINNOVA (2012-02175), 2012-09-01 -- 2015-08-31.


VINNOVA (2015-04509), 2015-11-02 -- 2016-04-30.

Subject Categories

Production Engineering, Human Work Science and Ergonomics

Environmental Management

Business Administration

Areas of Advance




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