Opportunities and Challenges for Technology Development and Adoption in Public Libraries
Paper in proceedings, 2018

In this paper, we discuss opportunities and challenges for technology development and adoption in public libraries. The results are based on a multi-site comparative study and thematic analysis of ethnographic work in three libraries, each in a different European country. The results explore the socio-technical practices, understandings, and perspectives of library staff and patrons when it comes to the role(s) and function(s) of libraries today. The contributions, which aim at informing the design and implementation of new digital services in public libraries, are two-fold. Firstly, the main findings from the study is presented under six themes. Secondly, a list of key opportunities and challenges focusing on 1) media and technology literacy, 2) institutional transformation and technical infrastructures, 3) resource constraints among library staff, and 4) a shift in focus towards supporting activities.



technology adoption


public knowledge institutions

participatory design


Sofia Serholt

Chalmers, Computer Science and Engineering (Chalmers), Interaction Design (Chalmers)

Eva Eriksson

Chalmers, Computer Science and Engineering (Chalmers), Interaction Design (Chalmers)

Aarhus University

Peter Dalsgaard

Aarhus University

Raphaëlle Bats


Alix Ducros

Université de Lyon

ACM International Conference Proceeding Series


10th Nordic Conference on Human-Computer Interaction, NordiCHI 2018
Oslo, Norway,

PLACED - Place- and Activity-Centric Dynamic Library Services

VINNOVA, 2017-03-01 -- 2019-12-31.

Subject Categories

Information Studies

Human Aspects of ICT

Information Systemes, Social aspects



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