Process theory applied at a surgery unit

Paper in proceedings, 2019

There is a demand from within the professional healthcare organizations that operational and organizational changes must be evidence-based. “Process theory – The principles of operations management” is the closest to evidence-based practice that our research field has come up with to date. The purpose of this article is to operationalize the theory by proposing a design procedure based on it and to test that procedure on the problem of increasing the capacity of a surgery unit at a large hospital. The present state analysis part of the procedure was carried out and has led to new insights for the hospital’s management.