Towards sustainable servitization: A literature review of methods and frameworks
Paper in proceeding, 2021

Service-based business models have attracted growing interest as means to capture sustainable value. There is still unclear terminology and lack of understanding on how servitization can locate sustainability as central value. The purpose of this study is to consolidate the terminology and methods for servitization, to identify factors and elements that contribute to a sustainability perspective. The followed methodology includes a comprehensive literature review, further analyzed through a conceptual framework using an evidence-based approach. The findings of this study will clarify existing terminologies and frameworks while supporting the development of service-based business models that avoid the sustainability paradox of servitization.


service-based business models


product-service systems (PSS)


Clarissa Alejandra González Chávez

Chalmers, Industrial and Materials Science, Production Systems

Maria Holgado

University of Sussex

Anna Öhrwall Rönnbäck

Linköping University

Mélanie Despeisse

Chalmers, Industrial and Materials Science, Production Systems

Björn Johansson

Chalmers, Industrial and Materials Science, Production Systems

Procedia CIRP

22128271 (ISSN)

Vol. 104 283-288

54th CIRP Conference on Manufacturing Ssystems, CMS 2021
Patras, Greece,

Subject Categories

Environmental Management

Business Administration

Information Systemes, Social aspects



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