Towards sustainable servitization: A literature review of methods and frameworks
Paper i proceeding, 2021

Service-based business models have attracted growing interest as means to capture sustainable value. There is still unclear terminology and lack of understanding on how servitization can locate sustainability as central value. The purpose of this study is to consolidate the terminology and methods for servitization, to identify factors and elements that contribute to a sustainability perspective. The followed methodology includes a comprehensive literature review, further analyzed through a conceptual framework using an evidence-based approach. The findings of this study will clarify existing terminologies and frameworks while supporting the development of service-based business models that avoid the sustainability paradox of servitization.


service-based business models


product-service systems (PSS)


Clarissa Alejandra González Chávez

Chalmers, Industri- och materialvetenskap, Produktionssystem

Maria Holgado

University of Sussex

Anna Öhrwall Rönnbäck

Linköpings universitet

Mélanie Despeisse

Chalmers, Industri- och materialvetenskap, Produktionssystem

Björn Johansson

Chalmers, Industri- och materialvetenskap, Produktionssystem

Procedia CIRP

22128271 (ISSN)

Vol. 104 283-288

54th CIRP Conference on Manufacturing Ssystems, CMS 2021
Patras, Greece,




Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning



Mer information

Senast uppdaterat