Theory of Attractive Quality: Occupant satisfaction with indoor environmental quality at workplaces
Book chapter, 2021
To improve employees’ comfort, health and productivity, indoor environmental quality (IEQ) is one of the most significant aspects of concern in the workplace. In future office buildings, IEQ is not only to meet the basic requirement of hygiene and physiological needs but also to motivate and lift occupants’ satisfaction. This chapter will introduce the attractive quality theory as well as the Kano model and its application in the field of indoor environment science on occupant satisfaction with IEQ and the research methods at workplaces. The chapter will also discuss the limitation of the theory and future research needs to utilise and verify the Kano model.
Author
Quan Jin
Chalmers, Architecture and Civil Engineering, Building Technology
Holger Wallbaum
Chalmers, Architecture and Civil Engineering, Building Technology
Jungsoo Kim
The University of Sydney
Richard de Dear
The University of Sydney
Published in
A Handbook of Theories on Designing Alignment Between People and the Office Environment
p. 148-156
9781000416510 (ISBN)
Categorizing
Subject Categories (SSIF 2011)
Architectural Engineering
Environmental Analysis and Construction Information Technology
Building Technologies
Identifiers
DOI
10.1201/9781003128830-13