Value creation and destruction involving multiple public service organizations: a focus on frontline employees
Journal article, 2023
public service organizations
value destruction
Public service logic
value creation
service ecosystem
frontline employee
Author
Daniel Gyllenhammar
Chalmers, Technology Management and Economics, Service Management and Logistics
Erik Eriksson
University of Borås
Chalmers, Technology Management and Economics, Service Management and Logistics
Märit Löfgren
University of Gothenburg
Region Västra Götaland
Public Management Review
1471-9037 (ISSN) 14719045 (eISSN)
Vol. In PressSubject Categories
Business Administration
DOI
10.1080/14719037.2023.2206398